If you live in Alaska, Hawaii or outside the
continental USA,
read this before you order, thanks.
Quality Guarantee
All Casino Table Outlet products are unconditionally
guaranteed to be free of manufacturer or factory defects.
Refund and Return Policy
As most of our products are either custom built to a
client's needs or are fabricated to order, all sales are
final. If you are not completely satisfied with your
purchase, you must notify us within 7 days of receipt of
your order. We will do everything possible to help resolve
the problem with any of the items that our company has made
or sold.
Shipping Policy - Damaged Package or Item
We ship our products FOB shipping and all of our shipments
are fully insured. Be sure to inspect your item for damages
before shipper leaves your residence or place of business.
If item is boxed or crated, be sure to inspect box, crate
and the furnishings for any damages from shipment, and
contact the shipping company immediately upon receipt if
there is a problem. Keep the original box and packing
materials, as the damaged piece must be returned in the same
packaging. In most cases, you will need to fill out a claim
form directly with the shipper, as they would be directly
responsible for damages related to shipping and delivery. If
there is apparent damage with your delivery, talk directly
with the movers on how best to file a claim. We will do
everything we can to help expedite any damage claims with
the shipper.
If you have any questions about our shipping and return
policies , please e-mail us at or call us at 615-301-8663
Shipping Times on Gaming Tables
Please allow at least 3-5 weeks for delivery on all gaming
tables. We work hard to get your product out and delivered
as quickly as possible, but delays and extended shipping
times can occur.
Legal Disclaimers
Casino Table Outlet will not be responsible for
discrepancies in the color of its products as variations can
occur depending on the color, stain and type of wood. All
colors contained in Casino Table Outlet's website are
representations only for they may vary from monitor to
monitor, computer to computer, person to person. For exact
color matches ask for samples to be shipped.
This website is provided by Casino Table Outlet on an "as
is" basis. Casino Table Outlet makes no representations or
warranties of any kind, express or implied, as to the
operation of the site, the information, content, materials
or products included on or sold through this site. To the
fullest extent permissible by applicable law, Casino Table
Outlet disclaims all warranties, express and implied,
including but not limited to implied warranties and
warranties for merchantability and/or fitness for a
particular purpose. Casino Table Outlet will not be liable
for any damages of any kind arising from the use of this
website or the products purchased through the site,
including but not limited to direct, indirect, incidental,
punitive and consequential damages.
Casino Table Outlet reserves the right to change services
and products specification without notice. Except for
individual use, no part of these documents may be copied,
reproduced, or transmitted by any means, for any purpose
without prior written consent from Casino Table Outlet.
Please note that pricing on the Casino Table Outlet website
does not include sales tax (if applicable) unless the
product is delivered in the state of Tennessee. Custom
projects are priced based on the information described
within the written price quote provided for each custom
project. If the design evolves in scope, details, or work
required beyond the original quote then we would need to
re-quote these changes a t that point.
Customer must carefully review and approve any written
descriptions, drawings or finish samples if normally
provided with the product they are purchasing. All products
will be made to these specifications. Verbal approval by
customer shall be considered as a written approval, if
customer chooses not to send a written approval back to
Casino Table Outlet. All lead times quoted are close
approximations of the production time required for any given
design to ship point. Delays in production time may be
caused by slow approval of project drawings or finish
samples by customer, unforeseen complications with
availability of materials, schedules of any sub contractors,
design limitations, etc.
Casino Table Outlet will not be held responsible for delays
beyond its control. On site assembly or adjustment may be
needed on some projects and would be by others locally.
Casino Table Outlet accepts no responsibility for setup and
assembly performed by anyone other than Casino Table Outlet.
Production time from ordering might vary depending on the
complexity of the custom project and would be specified
within the price quote.
Casino Table Outlet cannot be held responsible for potential
problems with products that may occur in the client's home
or place of business and is not responsible for any injury,
harm or possible death that might occur in these places with
the proper or improper use of products. Neither can Casino
Table Outlet be responsible for products; such as, but not
limited to, wear and tear, expansion and contraction of
woods and joinery due to climatic changes, limitation of
finish materials in any given situation, choice of materials
or design chosen by designer or client, buyer's remorse or
any other liability whatsoever resulting from use of the
products. As all products are custom made to order,
handcrafted and one of a kind, no guarantee is expressed or
implied.
PAYMENT METHODS
We prefer payment via PayPal using the major credit card of
your choice but will gladly accept payment via Cashier's
Check, Money Order or your personal check (with a time delay
in shipping to allow your check to clear the bank).
NOTICE: Our shipping prices are based on orders
inside of the continental US. For shipping outside of the
US, please email us with your address for a shipping quote.
A tracking number will be provided for all UPS and FedEx
shipped orders.
CUSTOM ORDER ITEMS
All custom made items such as printed felts and are not
refundable.
CASINO TABLE OUTLET CUSTOMER SHIPPING PROTECTION POLICY
It is the CUSTOMER'S RESPONSIBILITY to protect themselves
from accepting damaged merchandise. Before signing the
delivery receipt, the customer has both the right and
responsibility to do the following:
- Visually inspect all cartons for holes, tears, and
other indications of rough handling. Dropped table
damage can occur without visible box damage.
- Fully remove merchandise from cartons and visually
inspect it for any damage, NO MATTER HOW MINOR. Pay
particular attention to any areas that correspond to
damage appearing on the carton.
- If there is any damage, the customer is not
obligated to take delivery. They have the right to
refuse delivery and if they do so, The customer must
call 615-301-8663 or email casinotableoutlet@comcast.net
or FAX 615-346-9627 to notify Casino Table Outlet of
this refusal of delivery.
- If the customer accepts delivery, They are
responsible for all damages, whether or not the damage
was noticed at the time of delivery. The customer's
signature on the delivery receipt indicates they are
accepting the merchandise in "GOOD ORDER".
- If you cancel your order or refuse delivery after it
has shipped you will be charged for the shipping to you,
and the return shipping.
PRIVACY POLICY
Thank you for shopping at Casino Table Outlet. We can be
reached via e-mail at casinotableoutlet@comcast.net, or you
can reach us by telephone at 615-301-8663 or FAX
615-346-9627.
The purpose of our policy is to inform you about the types
of information we gather about you when you visit our sites,
how we may use that information, whether we disclose it to
anyone, and the choices you have regarding our use of, and
your ability to correct, the information that you provide to
us.
We use the information you provide when you place an order
(name, address, phone number, email address, credit card
information) for the purpose of filling your order only. We
do not use this information to create targeted mailings
(email or postal mail), or for telephone solicitation. We
also do not share any of this information with other
companies. We will only contact you by email and/or phone
either in the event of a problem or question regarding an
order you have placed, or in response to mail you have sent
us.
And of course, your credit card information is held
completely confidential and secure; orders are placed using
SSL (Secure Sockets Layer) technology. We may request that
you voluntarily supply us with personal information,
including your e-mail address, postal address, home or work
telephone number, credit card number (only if you choose to
purchase a product online), for purposes such as
correspondence or making a purchase.
Like many other commercial sites, our sites may utilize a
standard technology called a "cookie" to collect information
about how our site is used. Cookies were designed to help a
web site recognize a user's browser as a previous visitor
and thus save and remember any preferences that may have
been set while the user was browsing the site. A cookie
cannot retrieve any other data from your hard drive, pass on
a computer virus, or capture your e-mail address. Our web
sites may use cookies to enhance your visit. Cookies can
securely store a user's password, personalize home pages,
identify which parts of a site have been visited or keep
track of selections, such as those selected in a "shopping
cart." Our cookies may collect your domain name and track
your selections through our web pages. We only use "cookies"
to gather the information indicated in this policy and do
not use cookies to gather personal identifying information
about you without your consent.
If you feel that this site is not following its stated
information policy, you may contact us at the above
addresses or phone number, state or local chapters of the
Better Business Bureau, The Federal Trade Commission by
phone at 202.FTC-HELP (202.382.4357) or electronically at
http://www.ftc.gov/ftc/complaint.htm.
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